About Me
The person
behind the CV
Supply chain professional with four years of experience across aviation operations, MRO procurement, inventory planning, and customer success. I hold an MSc in Supply Chain and Logistics Management from the University of Warwick (WMG Excellence Scholarship) and a background in aeronautical engineering — giving me both the technical foundation and the operational depth to work across complex, time-sensitive supply chains.
At Lufthansa Technik India, I managed end-to-end AOG and critical component sourcing using SAP — coordinating across suppliers, freight forwarders, warehouses, and airline customers under the tightest time pressure in the industry. I built a digital sourcing tool that improved supply chain transparency and won the ACE Award for Innovation.
Today at Acumen Aviation, I own customer adoption, retention, and executive relationships across SPARTA, the company's proprietary ERP platform for lease management, maintenance tracking, projects, and technical records — while shaping AI-driven product initiatives across customer success, engineering, and product.
What I do
Areas of expertise
✈️
Aviation Operations
- AOG Management
- MRO Coordination
- CAMO Interface
- Airworthiness Compliance
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Supply Chain
- S&OP / IBP
- Demand Forecasting
- Network Design
- Inventory Optimisation
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AI & Automation
- LLM Integration
- Process Automation
- Prompt Engineering
- Tool Building
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Product Management
- PRD Writing
- Wireframing
- Agile / Scrum
- Customer Discovery
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Data & Analytics
- Excel / Google Sheets
- Vibe Coding
- Power BI
- Statistical Modelling
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Customer Success
- B2B Onboarding
- Account Growth
- Stakeholder Mgmt
- Value Realisation
What I've built
Featured work
Real projects, real outcomes — across supply chain operations, product, and AI.
Track record
Experience & Education
Work Experience
Mar 2026 – Present
Associate Customer Success Manager
Acumen Aviation · Bangalore, India
Global aircraft asset manager and provider of SPARTA, a proprietary ERP platform for lease, maintenance, projects, and records.
- ›Hold a dual remit as Customer Success Manager and Product Manager, including AI Product Manager ownership of the platform's AI initiatives
- ›Own the customer lifecycle end to end, leading onboarding, adoption, and retention for enterprise aviation clients, and acting as the bridge between customers, business, engineering, and product
- ›Designed and implemented customer success processes using usage analytics, support trends, and engagement signals to surface churn risk early and drive proactive retention
- ›Partner with C-level and senior operational stakeholders through structured QBRs, executive reporting, and customer health frameworks that give leadership clear visibility into account performance
- ›Spearheaded AI product initiatives from ideation to deployment, delivering intelligent document processing, semantic search, and workflow automation across operations
- ›Built AI reporting agents that consolidate data from multiple source systems, reducing reporting turnaround time by 50%
- ›Lead product discovery through customer interviews, support pattern analysis, and Voice of Customer synthesis, converting recurring operational pain into prioritised, evidence-backed requirements
- ›Author detailed PRDs and define product roadmaps for digitalising internal and customer-facing workflows, translating aviation operational complexity into structured development priorities
- ›Implemented an automated ticketing system that cut manual effort across support operations by 20%, releasing team capacity for higher value customer work
- ›Built the standard operating procedures for the customer success and support function, establishing playbooks and communication frameworks that standardised delivery
- ›Led hiring and onboarding for the function, and supported pre-sales solution scoping alongside sales and implementation teams
Customer SuccessProduct ManagementAIDigital TransformationSPARTA
Jan 2024 – Feb 2026
AOG Desk Officer
Lufthansa Technik India Services Pvt. Ltd · Bangalore, India
Global leader in aircraft maintenance, repair, and overhaul services.
🏆 ACE Award for Innovation
- ›Led end-to-end AOG and critical component sourcing on SAP for global airline customers, protecting fleet availability and SLA commitments under severe time pressure
- ›Delivered inbound loan, purchase, and exchange transactions with OEMs and third-party suppliers in full compliance with quality, airworthiness, and export control requirements
- ›Optimised purchase order execution in SAP through disciplined accuracy and proactive tracking, reducing customer-driven escalations and improving order cycle performance
- ›Accelerated part movements by orchestrating customers, warehouses, workshops, subcontractors, freight forwarders, and suppliers, and facilitated outbound sales, loans, and 1:1 exchanges that minimised customer operational downtime
- ›Designed and deployed a digital sourcing tool as part of an internal digital transformation initiative, improving supply chain transparency, shortening response times, and lifting customer experience
- ›Won the ACE Award for Innovation in recognition of performance and digital supply chain innovation
AOG ManagementSupply ChainSAPMROProcurement
Oct 2023 – Dec 2023
Intern – Inventory Management & S&OP
Grindwell Norton Ltd. (Saint-Gobain) · Bangalore, India
- ›Developed an end-to-end inventory management and S&OP process from scratch, creating a structured framework for demand forecasting and supply alignment
- ›Conducted data analysis across inventory levels, demand forecasts, and production capacities to support planning decisions and reduce stock imbalances
- ›Collaborated with cross-functional teams to share insights, align on S&OP objectives, and build consensus around supply planning decisions
S&OPInventory ManagementDemand ForecastingSupply Planning
Jul 2022 – Sep 2022
Independent Consultant
Acumen Aviation · Bangalore, India
- ›Supported digital marketing and communications strategy, developing content aligned to aviation industry trends and market positioning
- ›Conceptualised and produced the Acumen Aviation podcast series, curating topics and coordinating expert discussions on aviation market developments
Digital MarketingContent StrategyAviation
Apr 2021 – May 2022
Jr. Product Support Engineer / Customer Success Intern
Acumen Aviation · Bangalore, India
- ›Addressed and tracked user issues through ticketing systems, collaborating with technical teams to implement software improvements
- ›Wrote PRDs and translated customer feedback and operational pain points into structured feature requirements for the development team
- ›Built product mockups and wireframes to communicate design intent and facilitate faster alignment between product, engineering, and stakeholders
- ›Mapped end-user feedback and operational pain points into feature requests within the product roadmap, working directly with software development teams
- ›Built dashboards to track product usage and engagement metrics, providing the team with visibility into adoption trends and customer behaviour
- ›Produced customer-facing reports summarising product updates, usage insights, and operational improvements to support client communication
- ›Designed product demonstration videos that improved client onboarding experience
- ›Partnered with developers to ensure seamless integration of new features aligned to client objectives
Customer SuccessProduct ManagementPRDsWireframes
Education
Oct 2022 – Oct 2023
MSc, Supply Chain and Logistics Management
WMG, University of Warwick
Coventry, UK
🎓 WMG Excellence Scholarship
Aug 2019 – Aug 2021
MBA in Aviation Management
CMS Business School, Jain (Deemed-to-be-University)
Bangalore, India
🎓 Ranked 2nd in Programme
Aug 2014 – Aug 2018
BE in Aeronautical Engineering
NITTE Meenakshi Institute of Technology, VTU
Bangalore, India
Certifications
Google AI Professional Certificate
Coursera
Digital Transformation
BCG & University of Virginia – Coursera
The AI-Driven Supply Chain Manager
LinkedIn Learning
Technical Product Management
LinkedIn Learning
SaaS Customer Success
LinkedIn Learning
Scrum: The Basics
LinkedIn Learning
Figma Essential Training
LinkedIn Learning
Customer-Centric Innovation
Duke University
Supply Chain Analytics
LinkedIn Learning
Lean Six Sigma
LinkedIn Learning
Operations Management
LinkedIn Learning
Introduction to Technical Records
IALTA
Business Strategy
University of Illinois Urbana-Champaign – Coursera
Marketing Analytics
University of Virginia Darden School of Business – Coursera
Strategic Negotiation
LinkedIn Learning
Innovation Management
University of Leeds
Writing
From the blog
Let's talk
Open to the right opportunity
Whether you're building in aviation, supply chain, or product — I'm interested in roles where domain expertise meets digital transformation. Happy to have a conversation.
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Location
Bangalore, India (open to relocate)