About Me
The person
behind the CV
Supply chain professional with four years of experience across aviation operations, MRO procurement, inventory planning, and customer success. I hold an MSc in Supply Chain and Logistics Management from the University of Warwick (WMG Excellence Scholarship) and a background in aeronautical engineering — giving me both the technical foundation and the operational depth to work across complex, time-sensitive supply chains.
At Lufthansa Technik India, I managed end-to-end AOG and critical component sourcing using SAP — coordinating across suppliers, freight forwarders, warehouses, and airline customers under the tightest time pressure in the industry. I built a digital sourcing tool that improved supply chain transparency and won the ACE Award for Innovation.
Today at Acumen Aviation, I work across customer success, product management, and digital transformation — building AI-driven tools and workflows for aviation asset management, and driving adoption across lessor, airline, and investor accounts.
What I do
Areas of expertise
✈️
Aviation Operations
- AOG Management
- MRO Coordination
- CAMO Interface
- Airworthiness Compliance
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Supply Chain
- S&OP / IBP
- Demand Forecasting
- Network Design
- Inventory Optimisation
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AI & Automation
- LLM Integration
- Process Automation
- Prompt Engineering
- Tool Building
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Product Management
- PRD Writing
- Wireframing
- Agile / Scrum
- Customer Discovery
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Data & Analytics
- Python / Pandas
- SQL
- Power BI
- Statistical Modelling
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Customer Success
- B2B Onboarding
- Account Growth
- Stakeholder Mgmt
- Value Realisation
What I've built
Featured work
Real projects, real outcomes — across supply chain operations, product, and AI.
Track record
Experience & Education
Work Experience
Mar 2026 – Present
Associate Customer Success Manager & Product Manager
Acumen Aviation · Bangalore, India
- ›Built customer success processes using usage analytics, support trends, and engagement data to proactively identify churn risks and drive retention
- ›Gathered customer feedback and translated recurring operational pain points into prioritised product improvements and workflow enhancements
- ›Defined product roadmaps and authored detailed PRDs for digitalising internal and customer-facing workflows, converting operational requirements into structured development priorities
- ›Scoped and led AI product initiatives including intelligent document handling, semantic search, and workflow automation — from ideation through to internal deployment
- ›Built AI-driven internal applications focused on workflow automation, intelligent document handling, and operational efficiency
- ›Identified AI implementation opportunities across customer success, operations, and product workflows to improve scalability and team productivity
- ›Led cross-functional coordination between customers, product, engineering, and support teams to resolve complex operational issues and reduce turnaround times
- ›Created executive-level updates, QBRs, and reporting frameworks to give stakeholders visibility into customer health, operational metrics, and improvement initiatives
- ›Developed internal playbooks, structured workflows, and communication frameworks that improved process consistency and cross-team collaboration
- ›Partnered with sales and implementation teams during pre-sales stages to support customer onboarding and solution scoping
- ›Led hiring for the customer success and support function, including defining role requirements, running interviews, and onboarding new team members
- ›Leveraged AI tools and automation workflows to streamline support operations and reduce manual effort across the team
Customer SuccessProduct ManagementAIDigital TransformationAviation Assets
Jan 2024 – Feb 2026
AOG Desk Officer
Lufthansa Technik India Services Pvt. Ltd · Bangalore, India
🏆 ACE Award for Innovation
- ›Managed end-to-end AOG and critical component sourcing using SAP, ensuring uninterrupted fleet operations for airline customers across global routes
- ›Raised and processed inbound AOG and critical loan, purchase, and exchange requests, securing timely availability of essential components under strict time pressure
- ›Executed exchange and third-party procurement orders with OEMs and suppliers, maintaining full compliance with quality, airworthiness, and export control requirements
- ›Managed purchase orders in SAP with a focus on accuracy and cycle efficiency, reducing customer-driven escalations through proactive order tracking
- ›Facilitated outbound sales, loans, and 1:1 exchanges for critical and AOG requirements, minimising customer operational downtime and protecting SLA commitments
- ›Coordinated with customers, warehouses, workshops, subcontractors, freight forwarders, and suppliers to accelerate part movements and resolve urgent supply chain bottlenecks
- ›Implemented proactive follow-up strategies with all stakeholders to guarantee on-time delivery and uphold customer commitments
- ›Developed and deployed a digital sourcing tool that improved supply chain transparency, shortened response times, and enhanced the customer experience
- ›Won the ACE Award for Innovation — recognised for performance in operational efficiency, procurement execution, and digital supply chain initiatives
AOG ManagementSupply ChainSAPMROProcurement
Oct 2023 – Dec 2023
Intern – Inventory Management & S&OP
Grindwell Norton Ltd. (Saint-Gobain) · Bangalore, India
- ›Developed an end-to-end inventory management and S&OP process from scratch, creating a structured framework for demand forecasting and supply alignment
- ›Conducted data analysis across inventory levels, demand forecasts, and production capacities to support planning decisions and reduce stock imbalances
- ›Collaborated with cross-functional teams to share insights, align on S&OP objectives, and build consensus around supply planning decisions
S&OPInventory ManagementDemand ForecastingSupply Planning
Jul 2022 – Sep 2022
Independent Consultant
Acumen Aviation · Bangalore, India
- ›Supported digital marketing and communications strategy, developing content aligned to aviation industry trends and market positioning
- ›Conceptualised and produced the Acumen Aviation podcast series, curating topics and coordinating expert discussions on aviation market developments
Digital MarketingContent StrategyAviation
Apr 2021 – May 2022
Jr. Product Support Engineer / Customer Success Intern
Acumen Aviation · Bangalore, India
- ›Addressed and tracked user issues through ticketing systems, collaborating with technical teams to implement software improvements
- ›Wrote PRDs and translated customer feedback and operational pain points into structured feature requirements for the development team
- ›Built product mockups and wireframes to communicate design intent and facilitate faster alignment between product, engineering, and stakeholders
- ›Mapped end-user feedback and operational pain points into feature requests within the product roadmap, working directly with software development teams
- ›Built dashboards to track product usage and engagement metrics, providing the team with visibility into adoption trends and customer behaviour
- ›Produced customer-facing reports summarising product updates, usage insights, and operational improvements to support client communication
- ›Designed product demonstration videos that improved client onboarding experience
- ›Partnered with developers to ensure seamless integration of new features aligned to client objectives
Customer SuccessProduct ManagementPRDsWireframes
Education
Oct 2022 – Oct 2023
MSc, Supply Chain and Logistics Management
WMG, University of Warwick
Coventry, UK
🎓 WMG Excellence Scholarship
Sep 2019 – Jun 2021
MBA in Aviation Management
CMS Business School, Jain (Deemed-to-be-University)
Bangalore, India
Sep 2014 – Jun 2018
BE in Aeronautical Engineering
NITTE Meenakshi Institute of Technology, VTU
Bangalore, India
Certifications
Google AI Professional Certificate
Coursera
Introduction to Technical Records
IALTA
Supply Chain Analytics Foundations
LinkedIn
The AI-Driven Supply Chain Manager
LinkedIn Learning
Digital Transformation
BCG & University of Virginia – Coursera
Business Strategy
University of Illinois Urbana-Champaign – Coursera
Operations Management Foundations
LinkedIn
Lean Six Sigma Foundations
LinkedIn
Scrum: The Basics
LinkedIn
Project Management & Other Tools for Career Development
UC Irvine – Coursera
Writing
From the blog
Let's talk
Open to the right opportunity
Whether you're building in aviation, supply chain, or product — I'm interested in roles where domain expertise meets digital transformation. Happy to have a conversation.
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Location
Bangalore, India (open to relocate)